Technical Support
Lock50 JLR Technical Tool Kits come with annual subscription plans, which provide product activation, licenses for use, free software updates & features, as well as some basic support.
Please visit our FAQ page to help you with frequently asked questions. Also, the HW04 JLR Technical Key Tool User Guide. As well as our UK & USA YouTube channels, where you will find video tutorials to help you problem-solve some basic issues.
Please note: Lock50, HW04 JLR Tool Kits come with two jobs that include free support, or 1 hour of support. If someone has undertaken a job on a car that has been visited by another technician who has damaged the car, you have to return it to it's previous state so it is ready to be programmed. This is not included in the support given with the tool.
Please visit our FAQ page to help you with frequently asked questions. Also, the HW04 JLR Technical Key Tool User Guide. As well as our UK & USA YouTube channels, where you will find video tutorials to help you problem-solve some basic issues.
Please find below our methods for support, thank you.
Note: support is available only to Lock50 customers.
Note: support is available only to Lock50 customers.
Online Support
Please use the Lock50 website to sign in to your account and write us your issue, and a member of our technical support team will get back to you.
E-Mail Support
Login to your Lock50 account and open your order to send us information about your issue. Including VIN, Vehicle Year and Model, and a member of our support team will get back to you.
Live Support (Paid Service)
Our support team will log-in remotely via TeamViewer to resolve your issue once your booking has been made. Please ensure the TeamViewer password is set to Lock50.co.uk
Common Support Issues:
The HW04 JLR Technical Tool is designed for ease of use but if you are having issues, you will find that most are resolved by referring to the product user manual and video tutorials. Additionally, see below regarding some common issues to help resolve your problem.
-
Introduction to Lock50 Keys:
Introduction to the HW04 JLR Technical Key Tool:Introduction to the HW04 JLR Technical Key Tool Software Program:How to turn Alarm-Off with CAN wires:Can wires Alarm-off up to 2022 vehicles.
Can wires Alarm-off on 2018 Range Rover Sport with HW04B.
Can wires Alarm-off with Key Remote using HW04B with HW03B Banana Adapter.
How to turn Alarm-Off via RFA with Remote Key using Key Duplicator.How to turn Alarm-Off via OBD with Remote Key using Key Duplicator.How to turn Alarm-Off with Key Copy from Dump File.Alarm-Off with Key Copy by reading the RFA and making a dump file with VVDI Prog.
Alarm-off with Key Copy by reading the RFA and making a dump file with VVDI Prog. (Full Video).
How to Copy a Key from a Working Key that has been damaged.How to Copy Keys using File Utilities from BCM, RFA or KVM, and MCU Dump.How to Copy Keys via MCU dump for Land Rover Defender ALM using SW15 function.
How to Copy Keys via OBD on locked Modules with HW04C.How to Copy Keys via RFA on locked Modules with HW04C.Copy Keys via RFA on locked Modules with HW04C using HW03C RFA Adapter.
How to Add Additional Keys via OBD on unlocked Modules.How to Add Additional Keys via OBD on locked Modules with HW04C.How to Replace RFA when BCM is locked with SW28 function to Erase Keys.How to Add Smart Key via OBD on locked modules with HW04C.
How to Enable/Disable UWB to program Aftermarket PEPS Keys.
Enable/Disable UWB to Program Aftermarket PEPS Keys to vehicles.
Enable/Disable UWB to Program Aftermarket PEPS Keys to vehicles.
How to Clear Keys with the Lock50 Software Program.
How to Replace RFA when BCM is locked with SW28 function to Erase Keys.
Replace RFA Module when the BCM is locked with SW28 function to Erase Keys.
How to locate and access the RFA on 2020 Land Rover Discovery.
How to locate and access the RFA on 2020 Land Rover Discovery.
How to locate and connect to RFA on 2020 Land Rover Discovery.
How to locate and access the RFA on 2023 Land Rover Discovery.
How to locate and access the RFA on 2019 Range Rover Sport.
How to locate and access the RFA on 2023/2024 Range Rover Sport.
How to locate and access the RFA on 2023 Range Rover Sport.
How to locate and access the RFA on 2024 Range Rover Sport.
How to locate and access the RFA on 2023 Land Rover Defender.
How to Change VIN in used parts with the Lock50 Software Program.Other Common Issues and Frequently Asked Questions Resolved.Lock50 Recommended Laptop.Lock50 HW04 JLR Technical Tools are designed for use with Panasonic Toughbooks. They are equipped with all the right connections and are compatible with official JLR diagnostics products. If you are experiencing technical issues, it is most likely that your laptop is not supported or you have poor internet connection- 95% of issues are either computer or internet related. For this reason, we highly recommend Panasonic Toughbooks.